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Privacy

Protecting your privacy is important to us here at Rebecca Norman. We will not sell, distribute or lease your personal information to third parties. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Payment Information

At Rebecca Norman, we try to keep as many items in stock as possible but sometimes we will need to make your item(s) to order.  Prior to processing your order we will contact you and let you know what the completion date will be so you can decide weather or not to proceed.  

Refunds/Exchanges

Exchange or Refund must be made in 10 days of receipt. Exchanges may be made with items of equal or greater value.  For refunds you will need to email us your Order ID# to obtain a Return Authorization Number. production.rebeccanorman@gmail.com No refund will be granted without a Return Authorization Number.
For your protection, please package the item securely in hard box with the original receipt and mail it to us via UPS or any other insured mail service. You will be notified by e-mail once your return is complete. Please allow 3-5 days form when we receive your item for your refund to be processed (less any shipping cost).
Returns/Exchanges from the Rebecca Norman Solana Beach store will not be handled through the Rebecca Norman online store. Please contact the store directly at 888-420-7327

Repairs

If you have an item that is in need of repair, please email us a picture with a description of what type of repair is needed at production.rebeccanorman@gmail.com We will take a look at the image and see if the item can be repaired or replaced.  Please note, not all items can be repaired and it is at our discretion to determine if it can be repaired. There is a $25 minimum repair fee.  Also, please note that repairs can take up to 6-8 weeks. 

Promotions and Discounts

Occasionally, we offer flash discounts and seasonal promotions. Please note, Discounts and promotions are active for the dates specified and cannot be applied retroactively. Thank you for your understanding.

Shipping & Handling

Free ground shipping on ALL orders in the USA!

What types of metal does Rebecca Norman Jewelry contain?

We have three main collections of jewelry:

Fine Jewelry: This collection consists of 10k, 14k, 18k gold, sterling silver, and precious/semi precious stones.  Many of our fine jewelry items are one of a kind and feature exciting combinations of rare and interesting gemstones.  Some of our fine jewelry items are a mix of sterling silver with 14k gold accents. 

Sterling Silver Jewelry: Rebecca Norman Jewelry started out as sterling silver collection and many of our all time best sellers and most popular pieces are in silver.  Our hammered bangles and sterling hoops are classic, heirloom quality pieces that some of our customers have been wearing for over 10 years.  The RN sterling collection also features a number of pieces using high quality turquoise from the United States, Mexico, and China.  Some of our sterling pieces are plated in 14k or 18k gold.  Gold plated sterling silver jewelry is also called vermeil. 

Fashion Jewelry: The base metals in the fashion jewelry collection are brass, copper and bronze and they are plated in rhodium, yellow gold and rose gold.  

Where are Rebecca Norman products manufactured?

Rebecca Norman Jewelry is 100%  Made in California!  We individually fabricate most sterling and gold items in house and use a local caster for other pieces.  Our beading and macrame work is done in LA and our diamond setter is based in Vista.  In addition to making our jewelry, we also hand fabricate the majority of our handbag hardware.

Hecho a Mano en Tijuana: Our handbags are manufactured in Tijuana, Mexico by a small family owned factory.  Rebecca routinely visits the factory to work on new designs, check in on production and to enjoy the amazing culture and food of our neighbor city Tijuana.